New Admin/ Clerical Job in Knoxville, TN!
Client Position Title: Admin/ Clerical

Position Number: 338508

Location: Knoxville, TN 37921

Position Type: Temporary

Required Skill Set:

Accounts Receivable, Customer Service, Dispatch

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Admin/Clerical
Estimated Assignment: 4/1/2020- 12/31/2020
Location: Knoxville, TN 37921

High School or equivalent 3 years’ experience in customer service/dispatching.

Proficient with computers, Windows applications (Oracle experience a plus).
The qualified candidate will be an integral part in the continued success and growth of the Service Department.

This position requires a high energy level with a focus toward customers and a strong desire to succeed.
• Good organizational skills, attention to detail and excellent communication skills are required.
• Scheduling inspection calls, preparing and invoicing inspection calls.
• Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections

Duties: • Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
• Communicate with Customers / Inspectors / Local Management for all Inspection calls.
• Take ownership of Inspection calls from creation of inspection request through service completion, escalating issues to supervisors and inspectors as needed.
• Reassign work as needed, making judgments based on current workloads & priorities.
• Regular contact of customer to communicate status changes.
• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
• Validate and perform invoicing transactions for inspection calls in ACE daily.
• Maintain confidentiality of customer and employer information at all times.

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
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