New IT Support Associate Job in Memphis, TN!
Position Title: IT Support Associate

Position Number: 340409

Location: Memphis, TN 37501

Position Type: Temporary

Required Skill Set:

Analytical Skills, Customer Service, Microsoft Office

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: IT Support Associate
Location: Memphis,, Tennessee
Start: 06/01/2020
End: 03/22/2021

• PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

Essential functions and responsibilities:
• Identifies, researches, resolves and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
• Provides status and follow-up information to internal or external customers.
• Escalates calls to the appropriate departments.
• Documents customer issues in call tracking system timely and accurately.
• Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
• Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.

Additional functions and responsibilities:
• Performs other duties as assigned.
• Supports the organization''s quality program(s).
• Travels as required.

Skills: skills & knowledge:
• Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office
• Strong oral, written and business communication skills
• Analytical, interpretive and decision-making skills
• Strong organizational skills
• Excellent interpersonal and customer service skills
• Excellent negotiation and conflict resolution skills
• Strong stress and time management skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

• Three (3) years of computer systems related experience or equivalent combination of experience and education required to include two (2) years propriety software support experience and one (1) years Windows operations system troubleshooting experience. JURIS or claims management application experience preferred.

• Associate degree in a computer technology field preferred

Required Skills:
• Call center helpdesk
• IT Support
• Technical support
• Systems support
• Microsoft office

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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