New Billing & Revenue Assurance Specialist Job in Alton, IL!
Position Title: Billing & Revenue Assurance Specialist

Position Number: 342925

Location: Alton, IL 62002

Position Type: Temporary

Required Skill Set:

Accounting, Accounts Payable, Accounts Receivable, Billing

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Position Title: Billing & Revenue Assurance Specialist
Location: Alton, IL, 62002
Duration: 3 months

Customer Service Billing:

- Execute, analyze and take corrective action on a wide-range of daily, weekly and monthly Billing Control reports to ensure billing is accurate and on schedule for numerous 3rd party on-bill Billing Partnerships as well as off-bill paying customers.
- Identify & escalate disruption with daily transmission of inbound and outbound ITS Interface Files related to Enrollments, Cancellations, Adjusting Entries, ACH & Credit Card Processing.
- Identify discrepancies with individual transactions on daily Enrollment, Cancellation and Adjustment Interface Files utilizing thorough research and analysis. Identify resolution tactic and perform necessary actions to rectify the error.
- Process all Shut Off cancellations received from 3rd party Billing Partners.
- Collaborate with an extensive list of internal and external clients to resolve billing & payment discrepancies. Including but not limited to: Lockbox provider, ACH Payment Processing Vendor, multiple 3rd party Billing Partnerships, Credit Card Payment Processing Vendor, Claims Dept., Customer Service Dept., QA/Training Dept., Accounts Payable, Accounting, Marketing, ITS, Vendors, and Customers.
- Process failed ACH & Credit Card Payments.
- Research billing/payment inquiries from customers. Identify the obstacle and take appropriate actions to rectify or escalate the issue.- Manually calculate and apply Billing Adjustments and/or fill out Adjustment form and forward to 3rd party for manual adjustment.
- Fill out and request check refund requisitions.
- Perform in-depth investigation and resolve complex billing issues and inquiries.
- Generate correspondence to customers for all activities impacting enrollment/billing.
- Generates Enrollments, Cancellations and Adjustments as needed to correct account set up.
- Respond to 3rd party Billing Partner inquiries related to Enrollment/Cancellation/Adjustment concerns.
- Performs account set up maintenance to correct addresses, account #’s, premise #’s, names, billing frequency, payment methods, etc.
- Accurately tracks and document customers’ contacts.
- Identify and relay to management team various areas for improvement within the Billing processes.
- Be responsive and execute process improvements.
- Perform other duties as assigned.

Required Skills
Requires critical thinking and highly analytical skill set w/ billing, accounts receivable and/or accounting background.

Required Certification/Education
A high school diploma or GED required. A minimum of two (2) years experience in accounts receivable, accounts payable, billing or accounting. Utility experience preferred. Experience with CRM Billing and Collections functions preferred.

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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