New Customer Billing Organization CSR Job in Irwindale, CA!
Position Title: Customer Billing Organization CSR

Position Number: 338852

Location: Irwindale, CA 91706

Position Type: Long Term Contract

Required Skill Set:

Accounting, Analysis, Billing, Research, SAP

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: Customer Billing Organization Customer Service Rep 2
Estimated Assignment End Date: 05/17/2021
Number of Openings: 25
Location: Irwindale, CA 91706
Hours: Monday to Friday 8:00am to 5:00pm – subject to change as needed by team
Education: High School Diploma or Equivalent

Day to Day Responsibilities/Workload
• The Customer Services Billing Analyst Associate will work in the Customer Billing Operations (CBO) group, and will be responsible for performing various billing transactions and analysis in order to resolve billing exceptions for our customers. The successful candidate will use various systems such as the Customer Information System (CIS), Customer Service System (CSS), Access databases, Excel spreadsheets and other reports and systems to input and/or retrieve data pertaining to billing, service applications, requests, complaints, and related information. The analyst will review and analyze accounts to determine why a customer account failed to automatically bill, collaborate directly with various internal departments and personnel, and work to solve billing issues in a timely and high-quality manner.

Required Skills/Attributes
• A minimum of one year of experience analyzing data.
• Proficiency using Microsoft Word, Excel
• Analytical Skills test with passing score of 80% or higher
• Must have flexibility to work overtime when needed to accommodate business needs

Desired Skills/Attributes
• Strong attention to detail with excellent time management, prioritization, and follow through skills.
• Experience prioritizing multiple duties/projects, taking ownership and following through on all assignments.
• Experience researching and analyzing data and making effective decisions.
• Experience handling complex issues that have a short deadline.
• Experience building and maintaining business relationships and collaborating with colleagues.
• Effective resource and task planning, results delivery, team work, and confirmed experience staying current with technology and innovation.
• Strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively handle stress and engage in continuous learning.
• Experience with systems such as SAP, CSS, MDM, CIS, and IEE.

Additional Information Related to COVID-19:
• The successful candidates are expected to:
o Complete a COVID-19 questionnaire upon request
o Have access to home internet with recommended speeds of 50 Mbps or higher
o Pick up telework equipment at facility

NOTE will be working onsite once restrictions are lifted

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
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  • 130+ Customers; corporations and government agencies
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