New Call Center Customer Service Rep Job in Amherst, NY!
Position Title: Call Center Customer Service Rep

Position Number: 346282

Location: Amherst, NY 14221

Position Type: Temporary

Required Skill Set:

Call Center, Customer Service, Multitask

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: Call Center Customer Service Rep
LMM (Lease Management Maturity)
Start Date: 10/05/2020
Work Location: Amherst, New York, 14221

Schedules will be provided once the candidates clear background, but training will be for 2-3 weeks, M-F 9a-5:30p.

Customer Service – Vehicle Lease Representative
(Formal Title: Lease Management Maturity AKA LMM)

About defi SOLUTIONS:

DEFI SOLUTIONS provides leading-edge loan origination systems (LOS) and services that can address any lender’s needs. The defi loan software systems and services lets lenders manage the application lifecycle from online application to funding and servicing and receive analytics from a single platform.

DEFI SOLUTIONS services are affordable, scalable, and easily changed with market demands.

About the Role:

As a Vehicle Lease Representative, you will work in a dynamic team environment, assisting with inbound and outbound calls. In this position, you will guide customers through the automotive lease-end process, while helping the company achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!

Position Responsibilities:

Responsibilities may include, but are not limited to

• Assist customers with their early lease terminations

• Quote remaining payments on vehicle lease

• Submit orders for vehicle inspections

• Provide customers and dealers with over mileage information

• Assist customers who are looking to refinance their lease

• Follow clients’ policy to aid customers during post maturity stage

• Perform other duties as assigned

Required Qualifications:

• High school diploma or GED

• Minimum one year experience in a high-volume call center

• Demonstrated ability to take independent initiative

• Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)

• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management

• Strong customer/client focus with the ability to resolve issues with a positive outcome

• Comfort working in a fast-paced, high-volume office setting with great attention to detail

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
  • Founded in 1993
  • 21 office locations across the U.S.
  • 130+ Customers; corporations and government agencies
  • Employee Oriented Company
  • Challenging Assignments across the U.S.
  • Continuous Professional Development
  • Challenging, Exciting and Professional Atmosphere
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