New Customer Service Representative Job in Franklin, WI!
Position Title: Customer Service Representative

Position Number: 343318

Location: Franklin, WI 53132

Position Type: Long Term Contract

Required Skill Set:

Call Center, Customer Service, Finance

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Customer Service Rep II
No. of Positions: 6
Duration: 8/24/2020 to 8/13/2021
Location: Franklin, WI 53132
Work Schedule: 40hrs, hours will be determined by a shift bid

Required Skills:
* Associates degree in business or related field or equivalent combination of education and experience
* Previous customer service/contact center experience
* Learning Agility
* Critical Thinking
* Equally strong written and verbal communication skills
* Non-Registered fingerprinted will be required
* Ability to multi-task, prioritize and manage time effectively
* Willingness to embrace change in a fast paced work environment
* Desire to resolve complex problems
* A strong desire to continuously learn and improve
* Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages

This role is necessary to support the multiple teams within New Business. This role supports the Financial Representative on their journey to procure New Business and get that business on the books during the approval stages.

PRINCIPAL ACCOUNTABILITIES: (List in order of importance)
Deliver a distinctive client experience
* Successfully resolves questions and inquiries from Financial Reps and clients
* Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
* Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.
* Educates clients and Financial Representatives on our client website and self-service capabilities
* Fosters a professional relationship with our clients to enhance brand loyalty
* Exhibits skill in de-escalating servicing concerns
* Achieves productivity standards and goals while maintaining the highest level of customer service

Critical Thinking/Problem Solving
* Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards
* Able to multi-task between phone and casework/transactional duties with the high degree of accuracy and quality
* Able to work independently and with your team to consistently identify opportunities improve work processes
* Researches and evaluates possible solutions using all available resources
* Manages casework in accordance with area service and/or productivity standards

Change Agility
* Welcomes change and embraces an environment where continuous improvement is expected from all employees
* Demonstrates a willingness to shift work priorities to meet the needs of the business and customer demand
* Identifies opportunities for improvement and is an advocate for delivering viable solutions and alternatives

Digital Savvy
* Ability to interact with latest technologies including devices to do their jobs and interact with clients
* Demonstrated ability to use computer software packages, including Word, Excel, and PowerPoint

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
  • Founded in 1993
  • 21 office locations across the U.S.
  • 130+ Customers; corporations and government agencies
  • Employee Oriented Company
  • Challenging Assignments across the U.S.
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