New Customer Service Rep Job in Irwindale, CA!
Position Title: Customer Service Rep

Position Number: 343254

Location: Irwindale, CA 91706

Position Type: Long Term Contract

Required Skill Set:

Administrative, Call Center, Customer Service

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Call Center Specialist
Estimated End Date: 03/04/2022
Location: Irwindale, CA 91706
Education Requirement: High School Diploma or Equivalent
Hours: Flexibility tot work Monday through Friday 8am to 8pm and Saturday from 8am to 5pm with mandatory overtime.

Day-to-Day Responsibilities/Workload:
• Typically via telephone provides first level review and resolution of customer inquiries related to programs, products and services.
• Multitasking – listening to customer while typing simultaneously using multiple internal systems.
• Handles a high volume of calls.
• Frequent contact with internal personnel to obtain information and resolve customer concerns. Uses customer data and industry expertise to educate customers on solutions.
• Responsible for assisting customers and guide them to the appropriate programs or mix of solutions available.
• Delivering high quality, courteous, and professional customer service, through excellent interpersonal skills.
• Analyzing customer information through the use of multiple databases and computer programs.
• Manage and resolve customer complains/inquiries.
• Contributing to a high performing team.
• Maintaining a safety conscious work environment by following safety protocols and safe work practices.
• Performing other responsibilities and duties as assigned.

Required Skills/Attributes:
• Minimum of two (2) years’ experience in resolving customer issues by researching and analyzing information in a phone center environment.
• Experience providing customer service by phone, including managing customer inquiries, complaints and requests.
• Experience using multiple databases/computer systems to analyze information and generate recommendations.
• Ability to listen and respond appropriately to customers’ needs.
• Ability to maintain composure when resolving complex customer issues
• Demonstrated experience handling confidential customer information.
• Demonstrated experience managing multiple tasks, and prioritizing shifting priorities and deadlines.
• Demonstrated experience exercising discretion and good judgment.
• Demonstrated ability to interface effectively and collaborate with internal and external clients, peers, management, and other organizational units.
• Demonstrated ability to follow safety protocols and safe work practices.
• Ability to effectively collaborate with team members to achieve department and company - wide goals.
• Effective communication skills in order to educate customers on highly technical information.
• Must demonstrate strong decision making, results delivery, ethics, and the ability influence and manage risks appropriately
• Typing 30+ wpm – must include typing test scores with candidate submission.


Desired Skills/Attributes:
• Experience working remotely is preferred
• Flexibility to work Monday through Friday 8am to 8pm and Saturday from 8am to 5pm with mandatory overtime.

Additional Information Related to COVID-19:
• The successful candidates are expected to:
o Complete a COVID-19 questionnaire upon request
o Have access to a stable home Internet with recommended speeds of 50 Mbps or higher
o Pick up telework equipment at facility
o May work on a rotational schedule between home and at their designated work location
• Attend training remotely and may be asked to attend training in person at their designated work location, if needed
• In the event that company determines that candidates can return to work locations full time, candidates must be prepared to work at their designated work location.
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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