New Case Investigator Job in Minneapolis, MN!
Position Title: Case Investigator

Position Number: 343409

Location: Minneapolis, MN 55421

Position Type: Temporary

Required Skill Set:

Call Center, Communications, Customer Service, Healthcare

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Case Investigators
Duration: 12+ months
Location: Remote

This position is specifically focused on weekend coverage for this project with flexible shift options and preferences for days to be worked.

For example, if you want to work 4 ten hour days from Friday through Monday, that would be excellent.
If you can work Saturday and Sunday and flexibly two other days during the week, that can be a great option also!

Furthermore, if you have part-time availability of 8 or 10 hours each weekend day, we can consider this also.
In short, we have flexible options that help us accomplish the expected weekend coverage in this project.

We understand that each candidate’s situation is different and want to work with that as much as possible.
While the core focus of this position is to provide weekend support, we can do that on a full-time or part-time basis with varying schedules.

Case Investigators are required to use their own computer and headset and must have a reliable internet connection with minimum speeds of 3mb download 1mb upload.

Responsibilities:
Make the initial contact with:
• High risk people who have taken the COVID-19 test
• People who have tested positive for COVID-19
• Contacts of the people who have tested positive for COVID-19

During the initial contact, the following are the responsibilities of the Case Investigator:
• Identify individuals who have come in contact with the High Risk or infected person and gather contact information
• Discuss the implications of the positive diagnoses (using script)
• Explain isolation recommendations
• Take initial information for any essential services needed to follow isolation recommendations and refer appropriately
• Answer questions

Assure protocols are followed for completion of case report information
• Enter data into computer databases and verify accuracy of data.
• Assure data are entered per protocol

Maintain regular contact with supervisor

Candidates must meet the following Minimum Qualifications:
Education:
• Bachelor's degree in public health, health science, health education, biology, psychology, pre-medicine, nursing, science, sociology, or social work
• Or, an AA and 2 years of experience
• Or, a high school diploma or GED, and 4 years of experience
• Or, are multi-lingual

Work Experience:
• Experience working and communicating in challenging situations (e.g., unhappy customers, missing or incomplete information, etc.) and successfully resolving issues
• Experience working with cultural and socioeconomic diverse populations
• Experience performing accurate/efficient data entry
• Ability to speak, read, and write English
• Proficiency with technology to sufficiently enter data and engage the CMS tool.

Preferred Experience, Skills and Abilities:
• Fluent in at least one language in addition to English. Preferred languages: Spanish, Somali, Karen, Hmong, Amharic, Oromo, Tigrinya
• Excellent interpersonal skills
• Experience working with people in a time of crisis
• Experience working with people with disabilities
• Experience conducting interviews or customer service
• Experience with medical and infectious disease terminology
• Ability to be empathic
• Ability to problem solve complex situations
• Experience working in a team environment
• Experience preparing and maintaining confidential records
• Reside in Minnesota

Physical Requirements
• Ability to use the telephone independently
• Ability to use a computer independently

Special Notes:
Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident)
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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