New Resolution Analyst Job in Kenner, LA!
Client Position Title: Resolution Analyst

Position Number: 338421

Location: Kenner, LA 70062

Position Type: Temporary

Required Skill Set:

Call Center, Claims, Data Entry, Medical Terminology, Medicare, Microsoft Office

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: Resolution Analyst
Location: Kenner, LA, 70062
Duration: 4 Months
Hours: Mon-Fri (8am-5pm)


Description:
• Conduct in depth research on member issues in order to provide quality resolution.
• Creatively construct written communication to members.
• Multitask and work with up to 15 various computer applications.
• Assess issues related to the pharmacy within Medicare Part D guidelines and resolve any issue with an appropriate plan and outcome.
• Document the issue and resolution in the database, while adhering to the strict turnaround time established by the Center for Medicare and Medicaid Services (CMS).
• Share the outcome with the customer through verbal and/or written correspondence.
• Work independently in a fast-paced, dynamic and regulated team environment.
• Partner with internal business units and external partners when you are navigating and researching issues.
• Acquire and maintain basic knowledge of relevant and changing Med D policies and procedures

Experience
• Required Qualifications:- Successful completion of Bachelor''s Degree OR 2 years of customer service and related business experience including: problem analysis and resolution, business writing, quality improvement, and focused research skills - 2 years of experience working with computer applications and complex databases for research, including Microsoft Office products including Excel, Word, and Outlook

Preferred Qualifications:- Pharmacy or PBM experience - Prior Medicare Part D or insurance experience
Position Summary
• As a Resolution Analyst, you will support our Medicare Part D (Med D) members. As you work with these Med D members, you will answer questions about their coverage and benefits as well as problem solve any concerns they may have. You will evaluate complex issues, use critical problem solving techniques, and apply your critical thinking skills to suggest and implement appropriate solutions. As you support our Med D members, we will support you by offering all the tools and resources you need to provide resolution to members and we will provide a team structure to partner with you on resolutions. Supporting our members and ensuring they are aware of their benefits and satisfied is important to us. We use our own focus on quality as well as government mandated turnaround times to ensure we do our job effectively.

Education
• High school diploma or equivalent with Bachelor''s Degree preferred.


     
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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