New Member Care Rep II Job in Columbus, OH!
Position Title: Member Care Rep II

Position Number: 342125

Location: Columbus, OH 43215

Position Type: Temporary

Required Skill Set:

Customer Service

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Member Care Rep II

Responsible for handling inbound calls of moderate complexity regarding insurance policies from policyholders, agents, third parties, and business partners. Completes and processes all necessary forms. Creates an exceptional customer experience while contributing to individual and team goals. Provides process and performance improvement recommendations.

1. Answers moderately complex inbound phone calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products.
2. Reduces customer call backs by creating a simple, hassle-free interaction for the caller.
3. Responsible for using all available resources to make policy changes, answer policy, and billing questions, take payments, and provide requested documentation.
4. Completes and processes all necessary forms. Follows up for necessary documents in order to process requested changes.
5. Participates in technical and customer service skills training to stay aware of current and best practices.
6. Diagnoses customer issues at a developing level. Provides solutions and uses a structured thought process to achieve results while balancing customers needs with company guidelines. Majority of calls will be moderate, but may take overflow of complex calls if necessary.
7. Provides process and performance improvement recommendations.
8. Is fully cross trained on all available product lines for the business unit.
9. Some positions may require bilingual skills.
10. Some positions may require knowledge and use of two platforms.
11. Performs other duties as assigned.

Education: High school studies; some undergraduate studies preferred.
License/Certificates: For some positions state licensing could be required. Continuing education as required by state(s). Associates may be asked to obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses /registrations within the time period designated by the business unit.
Experience: Meets minimum experience level for Member Care Representative I. In addition, typically three months of foundational training and experience; successful demonstration of holistic foundational experience including performance and company strategy elements. Demonstrated experience in moderate call handling.

Knowledge of general business practices and terminology. Familiarity with insurance and customer service concepts. Mastery of foundational call skills including Nationwide billing and billing systems, Nationwide policies and systems, data management, end-to-end process understanding, product knowledge, and technical knowledge. Is fully cross-trained on all insurance products for the business unit.

Strong verbal and interpersonal skills to communicate technical insurance and billing information to policyholders, agents, third parties, and peers. Analytical skills to analyze billing information. Requires strong multi-tasking and computer navigational skills.

Send me a reminder to complete this application

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
Employee Comments
We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.
About Rose
  • Founded in 1993
  • 21 office locations across the U.S.
  • 130+ Customers; corporations and government agencies
  • Employee Oriented Company
  • Challenging Assignments across the U.S.
  • Continuous Professional Development
  • Challenging, Exciting and Professional Atmosphere
Join Our Team Today!
Follow Us