New Contact Center Agent FT Only Job in Urbandale, IA!
Client Position Title: Contact Center Agent FT Only

Position Number: 338315

Location: Urbandale, IA 50323

Position Type: Temp to Hire

Required Skill Set:

Credit Managment, Customer Service, Finance

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
JOB TITLE: Contact Center Agent I
JOB ID: 4912
DURATION: 3+ month Contract to Hire
START DATE: 4/13/2020 OR 4/27/2020
HOURS: 12:30pm - 9pm weekdays; 10:30am - 7pm weekend (one weekend day required)
LOCATION: Urbandale, IA 50323

Our client is looking for Contact Center Agents for their call center in Urbandale, IA. These are temp to perm opportunities. They are Full time (40 hours) everyone will be required to work one day on the weekend (either Saturday or Sunday).

Job Overview:
· Takes incoming calls from members.
· Navigates tools and resources to properly address member inquiries.
· Maintains high level of service with members and meets performance targets.
· Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.
· Develops and maintains productive working relationships with team members.
· Promotes and maintains a positive, professional image of client''s Call Center''s.
· Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.

· High school diploma or equivalent required, some post high school education desirable.
• At least 2 years of customer service experience- preferred if they have call center experience. Any call center experience is helpful even if it is Collections or telemarketing.
· Basic Computer Skills using Word, Excel, Outlook.
· Use of standard office equipment in a Contact Center environment.
· Clear verbal communication, written communication, and reading comprehension in English.
· Strong interpersonal and customer service skills.
· Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.
· Application of good judgment and decision making.
· Ability to work efficiently both independently and as part of a team.
· While performing duties of this job, employee is regularly required to do the following: read, write, simple arithmetic, draw conclusions from written or computer generated materials, analyze data or report information 5-8 hours per shift.

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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