New Customer Service Rep III Job in Austin, TX!
Client Position Title: Customer Service Rep III

Position Number: 333170

Location: Austin, TX 73301

Position Type: Temporary

Required Skill Set:

Communications, iOS, SAP

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: Customer Service Rep III
Date Start: 02/10/2020
Date End: 07/31/2020
Location: : Austin, TX
The ideal candidate can wear many hats; they will possess a quantifiable record of success in a sales position and can build consensus throughout multiple levels of an organization. They will also have a strong focus on customer service and teamwork. Due to the large set of accounts and the small size of our team, the responsibilities of this job change daily. You must be comfortable working with a variety of customers – from whitespace customers to a high-level Government executive. This position requires a passionate problem solver that embodies a high degree of flexibility and initiative.


Customer Support (available for team to pass off non-revenue generating support issues)
Manage Inbound email boxes (SLG/FED)
Answer inbound calls- return voicemails
Manage customer tax issues
Host customer calls with SE (ie: ABM integration, Account Introductions, OS Support, PS, Leasing, Refresh, etc.)
Reseller Introductions
CRM transition management (Accounts flowing from Retail Business (TRIBES, INTEGRATORS, etc.. )
Work with Engagement Team to align channel and pricing in CRM
Work with Contracts Team to update ADCA and GMACC status
Support GovSSO with customer online guidance for ABM alignment
Marketing/Event Support
Uncover leads to pass to sales team
Educate Retail Business teams on Government Channel alignment

Required Skills:

Proven sales success
Self motivated and proactive
Critical thinker
Team player
Demonstrate the ability to multi-task
High attention to detail
Excellent listening skills
High level of perseverance
Exceptional interpersonal skills
Demonstrate strong verbal and written communication skills
Drive for sales results, demonstrating a high degree of drive and determination
Adaptive to changing technologies, process and environments
Comfortable working with ambiguity
Ability to work independently
5-10 years of experience


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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
  • Founded in 1993
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  • 130+ Customers; corporations and government agencies
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