New Representative II - CSR Job in Carbondale, IL!
Position Title: Representative II - CSR

Position Number: 340795

Location: Carbondale, IL 62901

Position Type: Temporary

Required Skill Set:

Accounting, Communications, Customer Service, Medical Terminology

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Anticipated Start Date: 07/06/2020
Anticipated End Date: 01/01/2021
Title: Representative II - CSR
Location: Carbondale, IL, 62901


• Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors.
• Triages resulting rework to appropriate staff.
• Documents and tracks contacts with members, providers and plan sponsors.
• The CSR guides the member through their member’s plan of benefits, Client policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
• Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members'' best health.
• Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
• Anticipates customer needs.
• Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
• Uses customer service threshold framework to make financial decisions to resolve member issues.
• Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.

Experience in a Production Environment:
• Strong Attention to detail.
• Excellent verbal and written communication and interpersonal skills w/ ability to maintain patient confidentiality.
• Proficient computer skills and the ability to navigate in a Windows based environment.
• Ability to follow directions, and adapt in dynamic work environment; ability to adapt to change and remain flexible.
• Ability to work in a high pressure, time sensitive environment.
• Project a professional business image, through phone interaction as well as internal communications.
• Demonstrated problem-solving ability and attention to detail.
• Demonstrated sense of urgency with assignments.
• Strong organizational skills.
• Strong telephone skills.
• Ability to read and understand pharmacy/medical terminology.
• Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations.
• Ability to identify and solve practical problems and deal with a variety of concrete variables in standardized situations.
• Ability to perform basic mathematic calculations maybe required.
• Ability to interpret a variety of work instructions provided through a variety of mediums.
• Ability to anticipate needs and resolve issues with urgency.
• Ability to consistently meet quality and production standards.
• Displays confidence in the ability to learn complex material.
• Demonstrates intellectual curiosity through inquiries to ensure deep understanding of the business and deliver accurate results.

Position Summary:
• Customer Service Representative is the face of Client and impacts members'' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled.
• Customer inquiries are of basic and at times complex nature.
• Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Client plans, tools and resources to help guide the members along a clear path to care.

• High School Diploma or GED required.
• Associates degree in Business, Accounting or equivalent work experience preferred.

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
  • Founded in 1993
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  • 130+ Customers; corporations and government agencies
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