Rose International Home
Rose International News
New Customer Service Rep Job in Dallas, TX!
Client Position Title: Customer Service Rep

Position Number: 319335

Location: Dallas, TX

Desired Skill Set:

Bilingual, Call Center, Customer Service

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: Customer Service Rep
Start Date: 9/9/2019
Duration: 12 Months
Work Location: DALLAS TX 75206

Bilingual - Must be fluent in Cantonese!!!

Description:
• The Bilingual (English and Cantonese) Customer Service Representative is responsible for delivering a positive application experience for prospective policyholders of client .
• The Bilingual Call Center Representative places outbound calls to and services inbound calls from policy applicants to collect and compile key data points that support the policy underwriting process.

Primary Responsibilities: Conduct inbound and outbound applicant interviews with both expediency and accuracy to collect and compile key data points that support the policy underwriting process.
• Conduct interviews fluently in Cantonese and English.
• Use various systems to: access the applicants'' phone number to dial calls; manage and update the call disposition; and conduct the interview.
• Assist underwriters during the underwriting process by conducting follow up calls with applicants for additional information.
• Access databases and website (e. g., medical dictionaries, underwriting references, medication and/or physician look ups) at point of call.
• Trigger alerts to the Agent, General Office staff and/or Underwriter when necessary.
• Handle status inquiries from applicants, Agents, General Office personnel and underwriters.
• Handle interviews of higher complexities such as applicants who may have more remarkable personal and health histories; and with applicants applying for higher coverage amounts.
• Research special cases and disposition them appropriately.
• Operate with a continuous improvement mindset, providing feedback and suggestions to improve the telephone interview application process to immediate manager.

Qualifications:
1 to 5 years experience in a customer service environment (highly preferred) Must be fluent in English and Cantonese (Verbal & Written) Excellent written, verbal and interpersonal skills required Background in medical terminology and/or life insurance underwriting (preferred but not required) Demonstrated passion for continuous improvement and service excellence Strong computer skills highly preferred Training & Development: Bilingual Customer Service Representative will undergo a comprehensive on the job training environment to learn about the insurance industry, product and policy provisions and transaction processing.
• Coaching and feedback is provided to help you gain the necessary skills to be successful.
• Shift Information: We are offering a variety of flexible shift schedules from starting as early as 8:00 AM to starting as late as 2:30 PM
• Department Hours of Operation: Monday - Thursday 8:00 AM until 11:00 PM ET, Friday 8:00 AM until 8:00 PM ET, and Saturday 9:45 AM until 5:45 PM ET
• Comments for Suppliers: Potential temp to perm opportunity.
• Required language: Cantonese

      #CBRose#

  
Send me a reminder to complete this application



Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
Employee Comments
We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.
About Rose
  • Founded in 1993
  • 21 office locations across the U.S.
  • 130+ Customers; corporations and government agencies
  • Employee Oriented Company
  • Challenging Assignments across the U.S.
  • Continuous Professional Development
  • Challenging, Exciting and Professional Atmosphere
Join Our Team Today!
Follow Us