New Customer Service Representative I Job in Elizabethtown, PA!
Position Title: Customer Service Representative I

Position Number: 343008

Location: Elizabethtown, PA 17022

Position Type: Temporary

Required Skill Set:

Customer Service, MS Office 2003, Record Keeping

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Customer Service Representative I
Duration: 09/01/2020 to 12/31/2020
Hours: M-F 8am – 5 pm
Work address: Elizabethtown, PA 17022

Our client is a Fortune 500, international and draws together the worlds of food, agriculture, and nutrition and risk management.

Job Responsibilities:
• Start part time- transition into full time
• Serve customers by providing product and service information;
• Resolve product and service problems, & order entry.

Customer Service Representative Job Duties:
• Attract potential customers by answering product and service questions; suggest information about other products and services.
• Open customer accounts by recording account information into NetSuite operating system.
• Maintain customer records by updating account information into NetSuite operating system.
• Input orders into NetSuite operating system.
• Resolves product or service problems by clarifying and recording of the customer''''s complaint in NetSuite operating system;
• Determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction/adjustment; follow up to ensure resolution.
• Assist with candy packaging needs
• Other job duties as assigned

Customer Service Representative Skills and Qualifications:
• High school diploma or equivalent
• General computer knowledge/skills. Proficient with Microsoft Office Software; ability/willingness to learn specific job-related software packages
• Ability to read and speak English
• Quality Focused, ability to problem solve, strong listening skills, phone skills, ability to resolve conflict, ability to Multi-task.
• Demonstrated ability to work with the public (our customers and prospective customers) pleasantly and successfully as a representative of the Wilbur chocolate brand.

• 60% Provide a high level of customer service for retail customers and the retail employees and enter and monitor orders in the retail operating system – Netsuite. Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested by the customer.
• 20% Problem solve as related to the service and sales function of the role.
• 20% Assist with special orders, & projects.

• Read, write and speak English clearly.
• Exercise general computer knowledge/skills. Must be proficient with Microsoft Office software and have the ability to learn specific job related software solutions.
• Ability to assist customers and represent Cargill Cocoa & Chocolate ethically and at a high quality level.
• Work in a fast paced environment
• Work with a diverse team
• Demonstrate dependability and a positive attitude
• Scheduled shift hours between 8am-6pm. Work additional hours and Saturdays as needed
• Ability to write neatly and have good organizational skills
• High School diploma or equivalent (minimum)
• 2 year associate degree in related field (high want)
• Customer Service/call center experience - 2 years
• Strong organizational and prioritizing skills
• Excellent communication skills

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
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