New Customer Service Rep Job in Festus, MO!
Position Title: Customer Service Rep

Position Number: 343681

Location: Festus, MO 63028

Position Type: Temporary

Required Skill Set:

Call Center, Customer Service, Scheduling, Training

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title - Customer Service Rep
Start Date - 03 Aug 2020
End Date - 30 Nov 2020
Location - FESTUS, MO, 63028

Description - Safety Guidelines for COVID-19:
• Masks are required to enter the building, must be worn in common areas (floor, bathroom, breakroom) we do not require when they are at their own desk taking calls.
• All CSRs must remain 6 feet apart in training classroom, on the floor training, cubicles are spaced 6 feet apart, breakroom, bathroom, parking lot, etc. We also have the one way direction policy, which means you are only allowed to travel through the building in one direction.
• The office is sanitized daily and nightly, which includes door handles, desks, common areas, breakroom, and bathroom.

Able to take 80+ calls per day. Call center experience is preferred.
• Attends work on a regular and predictable basis.
• Answers all incoming calls as the main responder is usually the first contact for referral sources. Makes determination of required action.
• Takes orders, from physician''s office or other referral sources; enters orders and comments into the CIS. Determines all required equipment and enters into CIS.
• Coordinates new patient delivery schedule with the service area and notes in CIS.
• Processes patient information on a series of forms where accuracy and timely processing is most important.
• Maintains and files patient information on a regular basis.
• Verifies insurance coverage and advises collections department of required actions about billing.
• Responds to new and current patient''s requests.
• Processes unit dose, renewal reports, and held sales reports by contacting customers, providers, physician''s offices and reviewing with regional accounting office.
• Handles mail and outgoing courier packages for the center including responding to requests for information from internal sources when possible.
• Must be knowledgeable of existing and new information regarding client equipment and carrier policies.
• service representative in emergencies and be available for on call on weekends and evenings.

Must have proven human relations skills dealing with referral sources, patients, and administrative departments. General office skills such as proficiency in PC programs and data entry, typing, filing, and basic math are essential.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT- The noise level in the work environment is usually moderate.
• Maintains copy of current patient''s files and files on referral sources.

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
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  • 130+ Customers; corporations and government agencies
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