New Customer Service Representative Job in Irving, TX!
Position Title: Customer Service Representative

Position Number: 339585

Location: Irving, TX 75063

Position Type: Temp to Hire

Required Skill Set:

Call Center, Customer Service, Health Insurance

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Business Unit?
WellMed Medical Mgmt, Inc
What Segment will this Contractor(s) Support? OptumRx

Job Title: Sr. Customer Service Representative
Job ID: 58067
Duration: ASAP - (6 month Contract to Hire)
Location: 2801 Gateway Dr., Irving, TX 75063

Shift Start/End Time: Hours of operation will be Monday-Friday 7a-7p. Shift may fall any time within the hours of operation, but most likely 8a-5p. Possibility of working weekends in the future.

Dress Code: Business Casual
Job Qualifications:

*** Bilingual in Spanish (preferred) and English REQUIRED.

Specific Duties:
1. Answer inbound phone calls while displaying a willingness to assist, displaying compassion and empathy. Make outbound calls as necessary.
2. Schedule, coordinate and assist with patient appointments. Relay necessary messages to staff through direct call or by appropriate communication process.
3. Coordinate care for all services ordered by healthcare provider in order to meet the treatment needs of the member.
4. Verify necessary information and recording the patient''s chart.
5. Maintain and update current information on physicians’ schedules ensuring that patients are scheduled properly.
6. Accurately answer questions or guide in right direction regarding patient appointments, prescriptions, testing, etc.
7. Create, maintain, and update patient records and associated schedules.
8. Participates in all other communal job duties necessary for functioning of the office.
9. Attend meetings as required.
10. Perform other duties as assigned.
11. Follow compliance requirements and determined by the organization.
12. Conduct follow-up phone calls to patients, providers, physicians, adjusters, and other parties as needed; recognizing and resolving customer issues in a timely manner and escalating to leadership only as necessary
13. Maintains patient privacy and confidentiality under requirements of federal and state laws, including HIPAA, and in accordance with company policy.
14. Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
15. Meet the performance goals established for the position in the areas of: efficiency, call quality, patient

Must have qualifications/experience:
1. An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
2. Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
3. Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
4. All new hires will be required to successfully complete Customer Service training classes and demonstrate proficiency of the material

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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