New Sr. Customer Service Rep Job in Kingston, NY!
Position Title: Sr. Customer Service Rep

Position Number: 340617

Location: Kingston, NY 12401

Position Type: Temp to Hire

Required Skill Set:

Call Center, Customer Service, Insurance

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
JOB TITLE: Sr. Customer Service Rep
DURATION: 6 Months (contract-to-hire) / Agents starting 6/29
HOURS: M-F, 40 hours during 8 am – 8 pm
LOCATION: Kingston, NY 12401

Specific Duties:
• Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Intervene with care providers (doctor''s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
• Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient
• Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Provide education and status on previously submitted pre-authorizations or pre-determination requests
• Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance

Must have qualifications/experience:
• High School Diploma or GED
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work regularly scheduled shifts within our hours of operation (8:00 am – 8:00 pm EST) including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
• Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material

Preferred Qualifications:
• 1+ year of experience in an office setting, call center setting or phone support role

Soft Skill:
• Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product

Shift Start/End Time:
• This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8 am- 8 pm). It may be necessary, given the business need, to work occasional overtime .

Dress Code:
• Casual Dress Code
• Clean and well-maintained jeans and pants (no rips)
• Shirts and tops with or without collars
• Tennis shoes, casual sandals
• Collared polo or golf shirt

Interview will be phone screen and candidates will be working from home remotely

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
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