New Customer Service II Job in Lake Forest, IL!
Position Title: Customer Service II

Position Number: 343179

Location: Lake Forest, IL 60045

Position Type: Long Term Contract

Required Skill Set:

Analytical Skills, Customer Service, ERP, MS Office 2003

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Customer Service II
Duration: 08/31/2020 to 08/27/2021
Location: Lake Forest, Illinois 60045

Position Summary
Available opening for Customer Service and Order Support position for a multi-Division Contact Center requiring direct customer facing interactions, via phone calls, emails and chats.

This position requires:
1. Strong analytical, verbal, and written communication skills for order placement, management and customer inquiries, problem-solving.
2. Process multi-faceted customer requests, complaints and inquiries to resolution.
3. Ability to work as an individual contributor as well as in a Team environment.
4. Predictable and reliable attendance as required.
5. Microsoft software suite and keyboarding skills.
6. SAP/ERP system software experience is a plus.
7. Quality System policies and procedures adherence.
8. A 4-year education BS/BA degree.

Note: Sitting at a desk for >80% of an 8 Hr. shift, while working on the phone or at a computer is required.

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
  • Founded in 1993
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  • 130+ Customers; corporations and government agencies
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