New Customer Service Representative Job in Naperville, IL!
Position Title: Customer Service Representative

Position Number: 342074

Location: Naperville, IL 60563

Position Type: Temporary

Required Skill Set:

Customer Service, Microsoft Office, Sales

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: Customer Service Representative
Start Date: 07/27/2020
Duration: 03 months (Temp to hire)
Location: Naperville, IL 60563

Job Summary:
Responsible for responding to customer interactions with courtesy and professionalism. Responsible for addressing customer concerns efficiently and completely via the telephone and correspondence as appropriate, using information from online systems and office databases. The position requires flexibility to work weekends and/or evenings via a rotating schedule (non-traditional schedule).

Key Accountabilities:
Percentage of Time
(Must add to 100%)
• Receive inbound calls and correspondence from customers related to services provided. Remain accessible to achieve appropriate service levels. Make outbound calls or send approved correspondence to customers or appropriate parties as needed. (25%)
• Clarify the needs of the customer, answer customer inquiries, and assist in the resolution of concerns. (15%)
• Document customer contacts and claims, as appropriate.
• Maintain common online and physical files regarding specific activities. (10%)
• Maintain a high level of application, process, and water and sewer utility knowledge. Identify and relay to Team Supervisor areas of improvement within the customer inquiry and concern resolution process. (10%)
• Maintain courteous and knowledgeable appearance to the customer.
• Handle difficult calls and avoid escalation whenever possible. (10%)
• Continuously improve call handling skills, systems knowledge, and communications skills and software knowledge, enhancing customer service levels. Be receptive to performance feedback and continuously seek to improve own skills. (10%)
• Provide exceptional service to the customer that meets or exceeds all contractual service level agreements. (10%)
• Support and sustain a positive environment that fosters team performance and individual excellence.
• Maintain adherence to all policies, procedures, programs, standards of performance and approved business objectives, including those involving affirmative action, communications, community relations, human resources, labor relations, health and safety, and security. (10%)

Skills:
• Strong customer service and telephone sales skills.
• Strong organization, communication and problem-resolution skills.
• Ability to present information or respond to inquiries from groups of managers, associates, customers and contractors.
• Skill utilizing on-line internal systems and web-based software preferred; aptitude to learn these skills quickly acceptable.
• Proficient typing skills.
• Proficiency utilizing MS Office applications and Lotus Notes.
• Ability to continuously improve customer service skills and systems knowledge.
• Ability to handle difficult calls and avoid escalation whenever possible.
• Knowledge: Knowledge of customer service and sales protocols.
• Education: High school diploma, GED, or equivalent plus two (2) years experience in related business environment.

Experience: (Demonstrated) High school diploma, GED, or equivalent and two (2) years experience in related business environment. Two (2) years experience in related business environment.
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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