New Customer Service Representative - Entry Job in Oxnard, CA!
Position Title: Customer Service Representative - Entry

Position Number: 343717

Location: Oxnard, CA 93030

Position Type: Long Term Contract

Required Skill Set:

Communications, Customer Service, SAP

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Key information for candidates -

Location: Oxnard CA 93030

Title: Customer Service Representative - Entry

Handles customer and sales correspondence; traces lost shipments; interprets and clarifies customer orders for the shipping department; takes orders over the phone when necessary; confers with management regarding customer credits; returns goods for credit; and writes price differentials on mail orders. May approve allocation of stock in short supply, special price quotations and bids, and pricing allowances, deductions, and adjustments. May management inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels. May manage development process for targeted new VMI (vendor managed inventory) accounts. May make account visits with sales, systems, and trade marketing management.

Requires a minimum of 1-2 years of customer service experience. HS Grad will be considered. AAS or BS is highly desired.

• Why is this position open? Growth on the team, turn over, skills gap? Temporary additional workload due to a new project implementation
• What is a day like in this role? What 3-5 responsibilities will occupy their time? (1) Selecting seed batches to meet orders, (2) entering data into SAP systems, (3) analysis of orders and order status, (4) work with plant team to ensure orders delivered on time, (5) communicate with Customer Interface team to ensure customers have accurate information
• Who will this person work with on a daily basis? Customer Operations Specialists and Customer Interface Specialists
• Tell me about the team dynamic/culture. Team culture is good, team works well together and collaboration is necessary for this role. Team is expected to help each other out and back each other up on different areas of responsibility
• What are the ‘must haves’ to be successful in this role? Ability to self-motivate, ability to learn SAP system and processes, available to work well with others
• What is the long term plan for the role? We will evaluate after 6 months if this additional help is still needed due to the project implementation that impacts workload
• What will make this opportunity stand out for potential candidates? Right now ability to work from home, this could change depending on how the pandemic goes. Also, this is a great opportunity to understand and learn a customer service process and within SAP.
• What kind of soft skills are you looking for? Ability to work well with other people and collaborate
• What is the minimum number of years of experience required for this position? 1-2 years of experience in customer service area
• What is the minimum level of education needed for this position? Nothing required but would be good if they have an Associate''s Degree and a Bachelor''s degree is best
• Is there a possibility for an extension of this assignment? It is possible but depends on workload after the 6 months
• What is the interview process, will you schedule a phone screen, video conference or in person interviews? We will do a video conference interview

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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