New Bilingual Reinstatements Job in Plano, TX!
Position Title: Bilingual Reinstatements

Position Number: 340359

Location: Plano, TX 75024

Position Type: Temporary

Required Skill Set:

Bilingual, Call Center, Customer Service

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Bilingual (Spanish) Reinstatement
Duration: 6 months with intention of converting to perm
Training: 4-6 week training
Shift: M-F: 10:00AM-7:00PM
Start: June 30th, 2020
Location: Plano, TX 75024

Responsibilities:
· Answer inbound calls and greet customers with energy and enthusiasm
· Take an active role in educating customers about our online and mobile account servicing benefits
· Use a conversation based approach to uncover customer needs using open-ended questions - after all, scripts are for robots
· Guide customers through the online enrollment process
· Assist customers with self-serve payment options through the website, mobile app or even Alexa - Amazon''''''''s cool new digital assistant
· Perform multiple tasks / navigate multiple systems simultaneously to service the customer''''''''s account or troubleshoot their questions and issues
· Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
· Strive for first call resolution, but be prepared to make occasional call backs at the customer''''''''s request to provide further assistance
· Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date
Basic Qualifications:
· High comfort level with internet and MS Office
· High school diploma, GED or equivalent experience
· 1-year of customer service experience
      #CBRose#

     
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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