New Service Center Representative Job in San Diego, CA!
Position Title: Service Center Representative

Position Number: 341415

Location: San Diego, CA 92108

Position Type: Temporary

Required Skill Set:

Call Center, Customer Service, Data Entry, Health Insurance, Health Plan, Healthcare, Healthcare Eligibility Systems, Medicare

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: Service Center Representative
Duration: 3mos
Location: San Diego, CA

*Position will be ONSITE*

The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards, to provide facilities support and to enter documents into the workflow imaging system.

• Identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue and membership records
• Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments and terminations
• Supporting eligibility inquiries
• Ensuring bills are correct and mailed timely
• Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems
• Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting
• Resolving payment discrepancies and delinquencies
• Identifying, coding, batching, scanning and indexing documents for imaging
• Providing office services support including but not limited to picking up, sorting and delivering mail, filing and retrieving documents, ordering and distributing office supplies, performing miscellaneous facilities maintenance tasks and providing photocopying and copier maintenance
• Working with internal and external customers and vendors to resolve any issues related to support services activities
• Collecting and monitoring productivity and customer service quality measures
• Participating team-based projects and contributing to customer service and operations improvements initiatives
• Assisting with training as required
• Facilitating communications across all lines of business and with other Client departments
• Participating in purchasers performance evaluations and performance target setting activities
• Perform other duties as they are assigned

• Minimum of 2 years experience in accounting, finance or related field preferred
• Proficiency in math, data entry, typing, spelling and grammar, for which tests are required
• Demonstrated ability to work in a team-based environment
• Successful customer service track record
• Ability to diagnose, analyze and solve a variety of quantitative and qualitative problems
• Ability to communicate clearly and professionally
• Computer experience preferably in a PC windows based environment
• Willing to learn new tasks and adapt to new business requirements
• Excellent conflict resolution and decision making capabilities
• Ability to work productively at multiple tasks
• Ability to adapt to change and be flexible in shifting priorities

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
  • Founded in 1993
  • 21 office locations across the U.S.
  • 130+ Customers; corporations and government agencies
  • Employee Oriented Company
  • Challenging Assignments across the U.S.
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