New Call Center Customer Service Rep Job in Amherst, NY!
Position Title: Call Center Customer Service Rep

Position Number: 343280

Location: Amherst, NY 14226

Position Type: Temporary

Required Skill Set:

Call Center, Customer Service, MS Word

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Posting Title: Call Center Customer Service Rep
Start Date: Mon., 8/24
Location: Amherst, NY

Position Responsibilities:

Responsibilities may include, but are not limited to
• Process ACH requests
• Provide payoff quotes for consumers and dealers
• Update customer account information (i.e. address change, name change)
• Add/ remove signers/ beneficiaries
• Assist customers with online banking accounts (i.e. password resets)
• Order copies of checks/ payments
• Perform other duties as assigned Required Qualifications:
• High school diploma or GED
• Minimum one year experience in a high-volume call center
• Demonstrated ability to take independent initiative
• Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
• Easily manage through change
• Strong customer/client focus with the ability to resolve issues with a positive outcome
• Comfort working in a fast-paced, high-volume office setting with great attention to detail
• Enjoys speaking on the phone
• Demonstrated ability to de-escalate customers turning bad experiences to positive ones
• Ability to manage high volume with high accuracy
      #CBRose#

     
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
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