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New Broker Service Center Specialist Job in Burbank, CA!
Client Position Title: Broker Service Center Specialist

Position Number: 319339

Location: Burbank, CA

Desired Skill Set:

Customer Service, MS Excel, Call Center

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**

Title: Broker Service Center Specialist
Duration: 6 month contract
Location: Burbank, CA 91504

Salesforce experience a plus. Broker experience a plus
Minimum years of experience - 2 years call center/customer service experience

Top 3 - 5 Daily responsibilities:
1. Responding to telephone calls and emails from brokers in 8 states/districts
2. Verifying broker information with internal and external systems
3. Updating information in multiple systems
4. Reviewing and redirecting of department generic mailbox
5. Submitting broker appointments directly via appropriate state or intermediary online forms

Top 3 - 5 Required Skills:
1. Demonstrated computer literacy including Microsoft Excel and Word
2. Demonstrated written & verbal communication skills
3. Ability to work with a variety of callers

Desired skills:
1. Professional demeanor and communication skills
2. Good organizational skills
3. Ability to work cooperatively with others

Soft Skills:
1. Ability to respond appropriately to an unhappy caller

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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