New Bilingual Client Services Support - ISS Job in Grandview Heights, OH!
Position Title: Bilingual Client Services Support - ISS

Position Number: 352094

Location: Grandview Heights, OH 43212

Position Type: Temporary

Required Skill Set:

Insurance, Marketing, Written Communication

Position Description:

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: Bilingual Client Services Support
Duration: 01/05/2021 to 01/05/2022
Location: Grandview Heights, OH


Are you looking for a great CAREER and not just another job? Then you have come to the right place!
Our client is a global Insurance and Financial Services Company. They have been recognized as “Fortune 100’s Best Places to Work” and “Best Organizations for Diversity in 2020”!
We are here to help you! At Rose International, we are focused on your success which is one of the many reasons we have been voted as Glassdoor''s Best Companies to Work For in 2019 and 2020!

Job Description:

Bilingual (English/Spanish) - Fluency in both English & Spanish.

2nd shift, Saturdays, Sundays & Holidays position. Initial training period is 8 weeks, 11:00 a.m. - 6:00 p.m., 30 hours guaranteed. After training is complete, the schedule will be rotating with weekday shifts until 11:00 p.m., Saturdays and Sundays (between 8:00 AM – 11:00 PM), and holidays. Hours/shifts can change from week-to-week. we may be able to accommodate part time if needed. This class will be staffed in Columbus, Ohio.

• Provides efficient and effective service and sales support to producers. Provides efficient and effective service support to customers. Processes business in accordance with government regulations, contract provisions, and internal procedures and controls. Analyzes and resolves more in-depth and complicated cases. Answers questions from different distribution channels. Uncovers sales opportunities on service calls with producers.

Job responsibilities:
• 1. Receives and responds to incoming calls from producers and customers. Handles service and sales inquiries across multiple distribution channels. Understands all aspects of current products, and answers questions from different distribution channels. Is knowledgeable of past products. Maintains timely records of all conversations and has strong knowledge of all processing systems. Processes trades.
• 2. Provides outstanding service to producers and customers in support of business unit?s service and sales objectives. Demonstrates a high level of understanding of customer needs and emphasizes timely responses. Educates consumers and producers on product features and benefits. Communicates effectively and confidently to ensure understanding of information.
• 3. Analyzes and deciphers more in-depth and complicated problems to determine proper course of action. Researches and corrects errors. Implements resolution or involves the appropriate internal administrative areas when necessary to ensure accurate completeness of the issue. Follows-up to ensure completion.
• 4. Assists producers by consulting with personnel in licensing, compliance, underwriting, administration, underwriting and administration and others to resolve problems and answer inquiries.
• 5. Engages consumers and producers to retain their assets with the company. Probes to understand reasons for asset flight and offers alternative solutions for liquidation of assets.
• 6. Acts as a sales analyst and supports tactical sales by turning service inquiries into sales opportunities. Provides financial expertise and solutions to producers. Uncovers superior sales opportunities and markets Client products and solutions to producers.
• 7. Assists in compiling management information such as sales activity, proposals requested, sales results, and production for assigned product lines.
• 8. Assists in the presentation of training, sales seminars, planning of conferences and conventions.
• 9. Assists in gathering profile information for producers.
• 10. Performs other related duties as assigned.

Job Requirements:
Education:
• Undergraduate studies in insurance, business, marketing or related fields preferred.
• Licenses/Designations: Progress towards completion of designations such as CPCU, CLU, CEBS or FLMI is desirable. Associates must obtain the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position.Experience: Two years related experience in customer service, sales required. Experience in a product related position or in a technical position in SEC, IRS or Insurance departments, compliance, plan/contract administration or successful experience in field sales of property casualty, annuity, pension or investment products highly desired.Knowledge: Proven knowledge of assigned product lines(s) and regulatory requirements, and processing and service work flows and various distribution channels.Skills/Competencies: Excellent verbal and written communication skills for communicating with a widely varied audience. Proven ability to analyze plan documents, policies, and contracts; to analyze customers or producers needs and determine the most appropriate solution; and to set work priorities in accordance with established standards.


     
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
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