New Transaction Specialist Job in Janesville, WI!
Position Title: Transaction Specialist

Position Number: 342051

Location: Janesville, WI 53546

Position Type: Temporary

Required Skill Set:

Customer Service, MS Excel, Sales, SAP

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Transaction Specialist (Customer Service/Call Center)
No. of Positions: 3
Duration: 06/15/2020 to 9/4/2020
Location: Janesville, WI 53546
Hours: 8:30am-5:00pm

Primary Function:
The Transaction Specialist provides effective support to customer service peers and customers relating to identifying and removing obstacles to sales orders.

Duties and Responsibilities:
· Proficiency with NetSuite and SAP system to identify problems with customer orders then create necessary solutions.
Takes lead role in tracking back orders and other problematic orders and successfully resolving each one.
· Acts as lead liaison between external customers and customer service, product management, warehouse and other internal business groups.
· Proficiency in Excel to create reports documenting errors with customer orders.
· Utilizes effective listening and communication skills to generate lead opportunities.
· Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.
· Efficiently records and processes orders, faxes, pending returns, returns, debits, credits, inquiries, and feedback.
· Takes personal ownership for meeting established individual and team metrics.
· Consistently executes on all requirements.
· Meets or exceeds monitoring standards on phones and online.
· Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
· Performs filing functions for orders, reports, and other documents.
· Other duties as assigned.

· Must be at least 18 years old
· High School diploma or equivalent
· 1-2 years customer service and sales experience
· Bi-lingual (English / Spanish) a plus.
· Demonstrated analytical skills.
· Demonstrates a commitment to provide superior customer service.
· Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the internet.
· Is aware of own strengths and weaknesses.
· Is open to developmental feedback and takes responsibility for personal development.
· Proficiency with required software programs including NetSuite and SAP.
· Proficiency with Excel.
· Must be able to learn and pass competency assessments specific to industry regulatory requirements.
· Professional in appearance, attitude and action.
· Advanced critical thinking capabilities.
· Advanced problem-solving capabilities.
· Advanced communications skills to support training and coaching initiatives.
· Advanced interpersonal skills to support training and coaching initiatives.
· Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.

Send me a reminder to complete this application

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
Employee Comments
We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.
About Rose
  • Founded in 1993
  • 21 office locations across the U.S.
  • 130+ Customers; corporations and government agencies
  • Employee Oriented Company
  • Challenging Assignments across the U.S.
  • Continuous Professional Development
  • Challenging, Exciting and Professional Atmosphere
Join Our Team Today!
Follow Us