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New Customer Account Specialist I Job in Norfolk, VA!
Client Position Title: Customer Account Specialist I

Position Number: 319259

Location: Norfolk, VA

Desired Skill Set:

Analytical Skills, Billing, Customer Service, Data Entry, Reconciliation

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Customer Account Specialist I
Duration: 8/26/2019 - 8/26/2020
Hours: 8am-5pm (Mon-Fri)

• While participating in the Customer Account Management development program, and through practical field experiences, this role utilizes limited electric distribution knowledge and business skills to provide premier service to the company''s residential customers.
• Demonstrates excellent customer service skills and represents Client as the central point of contact for basic to complex residential inquiries, such as high bill inquiries. Coordinates, integrates and manages company processes on customers'' behalf.
• With necessary guidance and direction of senior colleagues and management, supports, manages and advises customers on electric service attributes including desired service characteristics, equipment, rate application, associated programs and costs.
• Provides improved electric service reliability by responding to customer operational needs. Coordinates available company support/assistance to resolve customer inquiries.
• Performs billing reconciliation by analyzing, reconciling and resolving customer or company billing disputes and receives guidance and direction as necessary.
• Provides detailed explanation/applications of electric rates to customers.
• Provides assistance in resolving electric power quality deficiencies.
• Performs account consumption history analysis to assist in resolving electric high bill complaints and to educate customers regarding their electrical usage.
• Perform other duties as requested or assigned.

• Up to two years, directly related experience required.
• Previous customer service experience preferred. Knowledge of mainframe and computer (pc) and internet applications.
• Effective interpersonal communication skills with supervisors and peers.
• Proficiency in keyboarding/data entry.
• Ability to multi-task and process customer requests while speaking to the customer.
• Good oral and written communication skills demonstrated by use of correct grammar and terminology.
• Time management skills.
• Attention to detail, documentation and follow-up.
• Ability to process information quickly and accurately.
• Ability to handle routine customer transactions.
• Ability to work under time constraints.
• Ability to understand and apply new concepts.
• Ability to analyze information and evaluate results.
• Ability to heal customer relationships by defusing angry and upset customers.
• Associate''s degree or higher a plus.

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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