New Customer Service Specialist Job in Saint Paul, MN!
Position Title: Customer Service Specialist

Position Number: 343080

Location: Saint Paul, MN 55116

Position Type: Temporary

Required Skill Set:

Customer Service, MS Excel

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Customer Service Specialist
Location: St. Paul, MN 55116
Start Date: 08/10/2020
End Date: 02/28/2021
Hours: M-F, 8:00 am – 5pm
Number of Openings: 3


As a DCS Customer Service Clerk, the candidate will be in daily communication with internal and/or external customers of one of the nine DCS office warehouses across the country, managing ~10M files collectively. The candidate will be responsible for communicating and maintaining a good working relationship with assigned customers, as well as handling and resolving all inquiries. Daily document review and processing is a large part of the position because it has a direct benefit to the customer. Customer Service can apply to many teams within DCS so the candidate must be willing to take on additional responsibilities other than that of which they are initially assigned, e.g. team player. When volumes are heavy, we look for the candidate to work additional hours throughout the week and/or on Saturdays.

Job Tasks
• Maintain excellent written and verbal communication with the customer to obtain all the necessary information to complete daily tasks
• Researches various document related questions for Document Custody Services clients to ensure the quality of the collateral review and compliance with custodial agreements
• Lead assigned projects, identify potential issues, problem solve, and know when to escalate
• Reviews mortgage documents, e.g. mortgage notes, endorsements and riders, deed of trust, title policies, loan assignments, etc., for accuracy and noting exceptions on SOR
• Data entry, generate reports, and deliver to customer
• Labeling files, organizing carts, sorting/ filing documents, and completing inventories
• Operating internal programs for research and activity movements of files and/or documents
• Communicate with various levels of staff in all areas of the office to promote collaboration
• Meet deadlines and daily production requirements

Basic Qualifications
• College degree or equivalent work experience in financial industry
• Ability to push, pull, and/or lift 20-30lbs, sitting for long periods (75-100% of working day), able to bend or squat, and willingness to climb step ladders up to 3 rungs
• Solid and proven customer service skills, including written and verbal (phone or in-person)
• Strong attention to detail, ability to meet deadlines, adapt to new processes, take direction, work independently but work with leadership and peers
• Capacity to complete repetitive tasks daily and meet production goals, including deadlines
• Intermediate to Advanced knowledge of Microsoft applications, including Outlook and Excel (vLookups, Pivot Tables, Charts, etc.)

Preferred Skills / Experience
• Familiarity with mortgage documents preferred, familiarity with SOR: emBTRUST a benefit
• Well-developed ability to identify and resolve/escalate problems
• Work independently and able to work with team to meet goals and deadlines
• Strong time management, organization, and problem-solving skills

Work Environment
All DCS facilities are secure facilities where employee safety and the safeguarding of collateral files is a requirement. Most offices are casual dress - jeans are acceptable but no sweats or hats. Occasionally there may be requests for business casual when visitors are coming but would be notice. Onsite accommodations vary, but vending machines, refrigerators, and microwaves are in each office location.

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
  • Founded in 1993
  • 21 office locations across the U.S.
  • 130+ Customers; corporations and government agencies
  • Employee Oriented Company
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