New Complaint Evaluator Job in Brooklyn Park, MN!
Position Title: Complaint Evaluator

Position Number: 341382

Location: Brooklyn Park, MN 55428

Position Type: Long Term Contract

Required Skill Set:

Customer Service, Document Review, GMP

Optional Skill Set:

Medical device

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Complaint Evaluator

Start Date: 06/22/2020

End date: 06/20/2021

Location: Brooklyn Park, MN 55428

This position is responsible for performing complaint evaluation and investigation activities, documenting results of these activities and initiating further nonconformance investigation as applicable.

Essential Duties and Responsibilities:
Process complaint investigations:
• Collect necessary complaint evaluation information
• Document complaint investigation and sample evaluation results
• Respond to customer complaints (written or verbal), following review by higher level specialist
• Timely closure of complaint evaluations, as per procedure
• Manage workflow; identify and escalate issues as needed
• Perform trend reporting and escalate results for consideration of necessary actions
• Participate in process improvement activities and projects

• Working knowledge of FDA Quality System regulations and application of Good Manufacturing Practices.
• Ability to prioritize multiple projects to ensure compliance with regulations and standard operating procedures.
• Solid written/verbal communication and organizational skills.
• Knowledge and application of computer systems for word processing and complaint management.
• Ability to work with cross-functional teams and to interact effectively with peers, management, and internal customers.

Education and/or Experience:
• A minimum of an Associates Degree required in nursing, pharmacy, medical technology, engineering or scientific background (MLT, LPN, RN). Bachelor degree and /or clinical certification (MT, RN) preferred.
• 1-3 years work experience in a cGMP related industry or in a clinical setting.

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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