New IS Technician - Helpdesk Job in Smithfield, RI!
Position Title: IS Technician - Helpdesk

Position Number: 342012

Location: Smithfield, RI 02917

Position Type: Temporary

Required Skill Set:

Customer Service, MS Access, MS Excel, Troubleshooting

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: IS Technician - Helpdesk
Anticipated Start Date: 07/27/2020
Anticipated End Date: 12/31/2020
Location: Onsite - Smithfield, Rhode Island, USA 02917


Description:
• Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly
• Prompt response to questions from CLIENT store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations
• Document problems accurately and succinctly in the appropriate support tools provided
• Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques


Experience
• A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1 to 2 years experience working in a service oriented call center, preferred Associate or Technical degree preferred, High School Diploma or GED required Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills Must have competent PC skills, Particularly in Excel and Access
• Must have excellent verbal and listening communication skills Must have excellent writing skills
• Able to work in a flexible 24/7 work environment, preferred

Position Summary
• This entry level position requires the prompt technical responses to questions from CLIENT store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Minute Clinic
• This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues
• Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system
• The primary role of this position is to take live trouble-shooting calls daily 100% of the time
• This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction

Education
• preferred Associate or Technical degree preferred, High School Diploma or GED required
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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