New HR Service Center Analyst Job in Alameda, CA!
Position Title: HR Service Center Analyst

Position Number: 343638

Location: Alameda, CA 94502

Position Type: Temporary

Required Skill Set:

Call Center, Customer Service, Phone

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title:HR Service Center Analyst
Duration:08/17/2020 to 07/30/2021
Location: Alameda, CA 94502

Description:

Position Summary:
Under limited supervision, processes moderate to complex Human Resources transactions related to employee changes and new hire information within a single area of specialty in one of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and worker’s compensation. Acts as a resource to Human Resources Representatives and other service center team members.

Education/License/Certification:
High school diploma or equivalent required. Advanced reading skills and basic math skills required. Bachelor’s degree or some college level course-work preferred.

Duties:
Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes according to established policies and procedures, collective bargaining agreements and laws. Enters processes and retrieves employee data utilizing a Windows-based Human Resources systems to make employee changes and obtain information requested by employees.

Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees. Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.

Conducts case management as required to meet employees’ needs. May handle incoming employee calls as needed.

Collaborates with Quality Assurance, Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and other HR Service Center employees.

Consistently supports compliance and the Principles of Responsibility by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and client policies and procedures.


Additional Job Details

Education: High School Diploma

Top Daily Responsibilities: Answer HR Inbound Phone Inquiries

Top (3) Required Skills Candidate Should Have: Strong Customer Service, Call Center experience
Analytic Thinking, Detail Oriented

Additional Skills Preferred
(Not Required) Attendance/Punctuality, Effective and Professional Verbal and Written skills, Ability to multitask (type while talking), collaboration skills, team player mentality


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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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