New Call Center - IT Help Desk Job in Golden, CO!
Position Title: Call Center - IT Help Desk

Position Number: 346299

Location: Golden, CO 80401

Position Type: Temporary

Required Skill Set:

Active Directory, Adobe Acrobat, MAC OS, TCP/IP

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Position: Call Center - IT Help Desk
Start Date: 10/05/2020
Duration: 04/02/2021
Location: Golden, CO 80401


Description
• Full-time professional work experience in Business and/or Information Technology.
• May require an associate's degree in a related area and at least 3 year or equivalent experience in the field or in a related area.
• Substitutions: Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years.
• (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of two (2) years.
• Successfully completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years.
• (Proof of certification must accompany application.) One (1) year of work experience as a Systems Administrator-Associate and Help Desk Coordinator-Intermediate may substitute for all of the required experience.
• The right candidate will have experience working in a fast paced environment providing technical support via the phone, email and remote connection to the user's device.
• This position requires patience and excellent verbal communications skills in an environment where the user's first priority is serving the citizens of Jefferson County.
• The best candidate will come with experience in providing support over the phone for Microsoft products such as O365, Outlook, Excel, SharePoint, Word, etc.
• Teams would be a plus.
• Cyber security awareness is mandatory.
• A candidate with experience in a virtual environment is necessary and VMWare Horizon is a plus.
• This position may require the candidate to be on-site two days a week with precautions in place for COVID-19.
• If the candidate is unwilling to report on-site, please do not submit them.
• All other hours will be working from home with county provided equipment.

• Candidate must live local and be available for a WebEx and possible in person interview.



Qualifications
• Skills A+ Novice 1-2 yrs No
• Active Directory Proficient 1-2 yrs Yes
• Adobe Acrobat Novice 1-2 yrs No
• Communication skills both verbal and written Advanced 3-4 yrs Yes
• Customer Service - Phone Excellent customer interaction skills Proficient 2-3 yrs Yes
• Flash Novice No
• JD Edwards Enterprise One (ERP) Novice 1-2 yrs No
• Mac OS Novice No
• Microsoft Office Proficient 3-4 yrs Yes
• TCP/IP Novice No
• Team work Advanced 3-4 yrs Yes
• VMWare Install of client, support of user issues Proficient 1-2 yrs Yes
• Windows 10 Troubleshooting issues with Windows 10 Proficient 2-3 yrs Yes
• Windows 9x/2000/XP/NT/Vista/7 Proficient No



     
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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