New Desktop Support Analyst Job in North Las Vegas, NV!
Position Title: Desktop Support Analyst

Position Number: 338043

Location: North Las Vegas, NV 89030

Position Type: Temporary

Required Skill Set:

Deskside Technician, Desktop Support, Windows 10

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Desktop Support Analyst
Duration: 3 months

Job Description:
The candidate for the Desktop Support Analyst position will provide, under limited supervision, technical support of personal computers (PCs), printers, thin clients, wireless scanners, and servers in a network environment. This will include the delivery, installation and setup of such systems in the end-user community within our Las Vegas warehouse. This will include installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users.

• Provide technical support.
• Maintain PCs, printers, thin clients, wireless scanners, and servers; minimizing downtime
• Monitor our support call queue for new support calls and respond accordingly
• Troubleshoot hardware, software, Wireless, WAN, and LAN issues
• Troubleshoot and configure Zebra wireless devices and access points
• Work with external vendors to resolve hardware and software issues
• Configure PC''s via Ghost and have knowledge of “post ghost” steps for new hires
• Document support processes and troubleshooting procedures for hardware and software
• Install software requested by the business
• Create and maintain AS400 devices descriptions
• Support Moves, Adds and Changes related to our warehouse environment
• Work with end-users to develop an understanding of the needs and uses
• Collaborate with other team members to resolve complex issues through training and support
• Keep management aware of changes within the facility
• Create and modify support documentation as related to the warehouse infrastructure
• Working knowledge of infrastructure as it pertains to VLAN configuration
• On call 24/7 support for the warehouses
• Maintain and support POS equipment
• Ability to prioritize projects and support issues
• Developing and maintaining images

• BA/BS in Business or Computer Science or AA with minimum of 3 years related work experience
• Strong oral and written communication skills.
• Strong customer service skills
• Works well in a team environment
• Able to adapt and to be assertive in a fast paced constantly changing environment
• Knowledge of Motorola Wireless infrastructure
• Very strong PC hardware and software troubleshooting skills
• Working knowledge of Windows Win 7, 10 & MS Offices
• Detail oriented
• Ability to work independently

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
  • Founded in 1993
  • 21 office locations across the U.S.
  • 130+ Customers; corporations and government agencies
  • Employee Oriented Company
  • Challenging Assignments across the U.S.
  • Continuous Professional Development
  • Challenging, Exciting and Professional Atmosphere
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