New Legal Policy Operations Agent Job in San Francisco, CA!
Position Title: Legal Policy Operations Agent

Position Number: 343299

Location: San Francisco, CA 94110

Position Type: Temporary

Required Skill Set:

Customer Service, Management, Spanish

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Legal Policy Operations Agent
Start: 08/17/2020
End: 03/12/2021
Location: San Francisco, CA


Duties: Please note that complete fluency in English and one of the following languages is required for the role: Hindi, Tamil, Urdu, Korean, Japanese, Russian, German.
Schedule could include, Monday-Friday and/or weekend coverage (Sunday-Thursday or Tuesday-Saturday schedule).

You may be exposed to sensitive or graphic content, including but not limited to, vulgar language, violent threats, pornography and other graphic images.

Who We Are:
The teams in Client Trust & Safety (T&S) department are on the front lines of safety, speech, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We''re a learning organization with a growth mindset, and we''re always looking for ways to improve our policies and ourselves.

What You''ll Do:
Client Trust & Safety seeks a detail-oriented, dedicated person to join our Legal Policy team in San Francisco. Legal Policy is responsible for processing sensitive global legal requests, such as court orders or requests to remove content, from start to finish including document intake, logging, analysis, processing, and follow-up. If you''re analytical, goal-oriented, focused, and have a knack for handling multiple tasks efficiently, apply today!

You will:
Handle global legal requests for content removal, helping to keep our legal process operations organized and on track
Be responsible for supporting your team in making sure requests are processed, tracked, and completed in an efficient and timely manner
Escalating unusual or sensitive requests to Legal Policy management, legal, or other stakeholders ? work closely with Legal Policy team members in San Francisco, Ireland, and Singapore on prioritizing requests appropriately
Serve on an on-call rotation, working closely with other members of Trust & Safety to provide timely responses to emergency requests from all over the world

Skills: Who You Are

You have:
Experience with high-volume legal document intake and processing
Excellent business judgment
Passion and enthusiasm for protecting freedom of expression and user privacy
Perseverance, determination, and grit
A collaborative and optimistic mindset You are:
At ease with providing clear and concise responses to time-sensitive requests
An excellent communicator, and will maintain open, thorough, and regular communication with teammates and cross-functional teams
Flexible and can adjust accordingly to ensure team efficiency and deliverables are met
Detail-oriented, organized, and able to prioritize tasks in a dynamic work environment even when they are sometimes monotonous
Able to spot anomalies or unusual patterns in requests you handle
Looking for an entry level position, due to limited or no prior work experience
A keen decision maker, self motivated, and a great teammate

You can:
Deliver consistent high-quality work
Manage your time and prioritize work effectively
Think strategically about challenging global issues Requirements:
Complete fluency in English and one of the following languages is required for the role: Hindi, Tamil: BIG Plus
India and Pakistan Market
Schedule could include, Monday-Friday and/or weekend coverage (Sunday-Thursday or Tuesday-Saturday schedule)

Bonus Points:
1-3 years experience as a paralegal or at a tech company in a similar role

Bachelor''s Degree or equivalent education / experience Skills and Experience:

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
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