New Back-office Operation Specialist Job in Alton, IL!
Position Title: Back-office Operation Specialist

Position Number: 342932

Location: Alton, IL 62002

Position Type: Temporary

Required Skill Set:

Accounting, Accounts Payable, Accounts Receivable, Billing

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Position Title: Back-office Operation Specialist

Location: 1420 Discovery Parkway, Alton IL 62002

Duration: 3 months

Customer Service Enrollment Interruptions:

- Execute, analyze and take corrective action on a wide-range of enrollment problems.

- Identify & escalate disruption within the lockbox process that may have resulted in unforeseen enrollment problems.

- Review the daily lockbox enrollment file to ensure the data matches the CRM requirement in order to minimize customer/enrollment interruption.

-Process all lockbox enrollment problems which may include:

Cancellation of service, systematic/manual refunds, and enrollment processing.

- Collaborate with an extensive list of internal departments to resolve account & enrollment discrepancies. Including but not limited to: Business Performance, Legal/Compliance, Claims Dept., Customer Service Management, Accounts Payable, Accounting, Marketing, and ITS.

- Research & determine the course of action needed when receiving multiple payments/payment methods.

- Fill out and submit check refund requisitions.

- Perform in-depth investigation and resolve complex enrollment discrepancies within our water bill footprint.

- Generate correspondence to customers for activities affecting enrollment.

- Generates Enrollments, Cancellations and Adjustments/Refunds as needed to correct account set up.

- Filter lockbox payments from the enrollment queue to the designated department.

- Performs account set up maintenance to correct addresses, account #’s, premise numbers, names, etc.

- Accurately track and document actions taken on accounts.

- Identify and relay to the management team various areas for improvement within the enrollment processes

- Work with the Cash Management Department to reconcile payment information in the ERP system to match the enrollment information within the CRM system. This task includes (but is not limited to) researching multiple encrypted discs of bank records to determine proper account #’s, customers, and service details.

- Process complex credit card enrollments to ensure proper billing & enrollment.

- Respond to marketing confirmation error lists by correcting account & enrollment data

- Identify and resolve enrollment discrepancies initiated online by our customers in order to complete their online enrollment – various payment methods.

- Perform other enrollments & duties as assigned."

Required Skills

Requires critical thinking and highly analytical skill set w/ billing, accounts receivable and/or accounting background.

Required Certification/Education

A high school diploma or GED required. A minimum of two (2) years experience in accounts receivable, accounts payable, billing or accounting. Utility experience preferred. Experience with CRM Billing and Collections functions preferred.

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
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  • 130+ Customers; corporations and government agencies
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