New Operations Assistant Job in Fort Wayne, IN!
Position Title: Operations Assistant

Position Number: 346155

Location: Fort Wayne, IN 46825

Position Type: Temporary

Required Skill Set:

Customer Service, Data Entry, Safety

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Operations Assistant
Duration: 18 weeks
Location: Fort Wayne, IN 46825
Pay Rate: $12.25/hr

Provides support to the plasma collection center, under the general direction of the Plasma Center Manager. Primarily provides customer service, cleaning, and safety duties.
All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP.

• Greets and ensures social distancing expectations for all visitors to the facility including new and repeat donors in a timely manner exhibiting strong customer service skills.

• Health and Safety Services and Monitoring
-Taking Temperatures of donors and contractors with I/R or oral thermometer
-Verifying appointment times
-Provides decontamination and sanitization services (hourly)
-Monitor and enforce safety protocols as necessary
-Reconfiguration specialist – ensuring social distancing within center, layout, crowd and
line control during all hours, and critical line focus during peak hours
-Re-stock already retrieved supplies into bins, for production employees
- Remove trash and/or cardboard to provided dumpsters
-Periodically remove trash from parking lot
-Periodically clean sink/floor in donor restrooms

• May include Customer Experience functions related to donors and staff such as:
-Donor Appointments
-Assisting donors with future appointments
-Ensuring repeat donors scan in electronic system
-Creating or pulling donor record files
-Verifying prior donations
-Requesting identification for new donors
-Notifying the appropriate personnel that visitor/donor has arrived
-Contact donors to remind them of physical appointments
-Maintain orderly filing system, purging records as needed
-Provide direction, as needed, to donors to appropriate screening booths, donor bed, offices, etc.

Decision-making and Autonomy (The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)
• Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal)
• Refers to management team for escalated donor/employee concerns (internal) interaction (The span and nature of one''s engagement with others when performing one''s job, internal and external relationships)
• Responsible for providing exceptional customer service to donors (external) and employees (internal)
• Attend staff meetings and other team meetings as required.
• Good verbal communication and customer service skills.
• Ability to multi-task and work as a team player.

Innovation (The required level of scientific knowledge, knowledge sharing, innovation and risk taking)
• Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
• Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
Complexity (Products managed, mix of businesses, internal and/or external business environment, cultural considerations)
Production environment requiring the ability to walk and stand for the entire work shift.
• Requires occasional leaning, bending, stooping, crouching, reaching above shoulders and below knees and the ability to walk and stand for entire work shift. May lift up to 5 lbs. occasionally.

Education and Skills:

Essential: High School Diploma or equivalent required
Desired: Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records. Experience in a laboratory, hospital, or other regulated environment is a plus

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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