New Customer Account Specialist Job in Chicago, IL!
Position Title: Customer Account Specialist

Position Number: 346326

Location: Chicago, IL 60661

Position Type: Temporary

Required Skill Set:

Customer Service, SAP, Supply Chain

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: Customer Account Specialist
Start Date: 09/21/2020
End Date: 09/17/2021
Location: Chicago Illinois , 60661


The CAS is responsible for coordinating and executing all base-line activities surrounding the processing of customer orders from the time of order submission to the customer delivery. They will work in a team-based environment dedicated to one or a group of accounts to ensure customer commitments are met.
• Management of all orders from receipt through delivery to customer warehouse and distribution centers. Ensure highest level of customer service.
• Responsible for order accuracy by ensuring the right products are ordered, prices, deals, allowances, method of shipment, and shipping platform are applied to the order and adequate lead time is given to ensure on-time delivery to the customer.
• Identify and resolve customer order and inventory replenishment issues within the scope and authority of the position.
• Monitor and report baseline customer service key performance indicators (KPI).
• Maintain active involvement in the execution and follow through of sales/shipping programs.
• Identify logistics cost reduction opportunities and customer service efficiency improvements and escalate to the appropriate function.
• Communicate with finance team, sales, sales planner, distribution centers (DC) and customers related to order management.
• Execute merchandise return, dump and donate as necessary. Due to the ever-changing environment of our customers and the organization, OMC responsibilities may change as a result of the business needs, and are not limited to this job description.

• BA/BS degree required
• Basic to intermediate MS Office skills (Excel, Word, Outlook)
• Strong organizational skills, detail-oriented and ability to multitask
• Ability to build strong relationships and work with cross-functional partners
• Strong communication skills; understand follow- up requirements and escalation process
• Problem solving, issue resolution and prioritization skills Desired Skills:
• Proven track record with customer service
• SAP experience
• Previous experience in a CPG and/or food manufacturing environment

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
  • Founded in 1993
  • 21 office locations across the U.S.
  • 130+ Customers; corporations and government agencies
  • Employee Oriented Company
  • Challenging Assignments across the U.S.
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