New Support Technician Job in Rochester, NY!
Position Title: Support Technician

Position Number: 352069

Location: Rochester, NY 14604

Position Type: Long Term Contract

Required Skill Set:

Active Directory, Analytical Skills, Communications, Troubleshooting

Position Description:

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
MDM Support Technician
Contract: 12+ months
Location: Rochester, NY 14604

Scope of work may include some or all of the following:
• Responsible for managing, fulfilling, and closing Service Now tickets related to the team’s core services, including password resets for mobile and IP phones, Apple ID assistance, adding users to Active Directory, deploying and setting up new mobile phones/IP phones/multifunction devices, adding/removing International Calling plans, and assisting with basic troubleshooting of mobile and IP phones/MFDs/video conference.
• Perform mobile device password resets utilizing Blackberry Enterprise Server and Microsoft Intune.
• Provide onsite and remote customer assistance with deploying new devices, factory resetting devices, managing users in Active Directory, Microsoft Intune enrollment, Apple ID password resets, and basic troubleshooting

• Experience with iOS mobile devices and enterprise device management.
• Experience with Microsoft Intune Mobile Device Management.
• Experience with Service Now.
• Experience troubleshooting network issues.
• Cisco certifications preferred.
• 1-3 years of technical experience required
• 1-3 years of customer service experience required
• International customer support experience preferred.
• Ability to converse with users in Spanish and Portuguese is highly desirable.

• Detail Oriented
• Team-based mentality
• Great Interpersonal Skills
• Customer Service experience
• Corporate Communication Skills (specifically with executives)
• At least Beginner Skills with WebEx
• Excellent customer service skills in person, over the phone, and via email.
• Strong verbal and written communication skills.
• Ability to communicate technical concepts and instructions via phone and email.
• Self-motivated, self-directed, organized and capable of managing multiple tasks.
• Strong problem-solving and strong analytical skills.
• Strong skills with Apple products, iPhone, IPad, Mac’s.
• Ability to work with multiple team to troubleshoot network connectivity issuesStrong cross functional team skills, desire to serve co-workers and provide customers with excellent service
Proven ability to work independently and at all levels of the organization.


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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
  • Founded in 1993
  • 21 office locations across the U.S.
  • 130+ Customers; corporations and government agencies
  • Employee Oriented Company
  • Challenging Assignments across the U.S.
  • Continuous Professional Development
  • Challenging, Exciting and Professional Atmosphere
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