New Computer Client Support Analyst, Asc Job in Sacramento, CA!
Position Title: Computer Client Support Analyst, Asc

Position Number: 346321

Location: Sacramento, CA 95827

Position Type: Temporary

Required Skill Set:

Customer Service, MS Excel, Troubleshooting

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Computer Client Support Analyst, Asc
Duration:10/19/2020 to 10/18/2022
Work Location: Sacramento, CA 95827

Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment
In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems; Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems; Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)
After-hours analysts provide support after core hours. Contacts On-call support for urgent issues on applications used by clients
Administers active 2-way communications and ''knowledge transfer'' within assigned team/function, both planned/advance notice and real-time
Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders
Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents Must be able to follow through on assigned tags to completion
Assesses and ensures process and work conforms to existing policies, standards and guidelines
Correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events
Monitor network devices, interfaces and applications through intelligent devices and automated programs across the Client for alarms/alerts received from incidents, unauthorized or failed changes
Manage alarms and alerts received from existing monitoring programs using previously defined business rules
Completing documentation of service requests within established time frames

Minimum Qualifications:
High School Diploma or equivalent
1 year of IT service/help desk operations experience
Complete service requests and troubleshoot computer and device problems via the telephone & web channels
Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
Strong client customer skills
Ability to learn quickly and transfer essential knowledge to team members
Capable analytical skills
Teamwork is essential
Strong communication skills
Demonstrates work quality and efficiency
Open and adaptable to change
Passion for safety

Desired Qualifications
Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.
1 year of general customer service experience in retail, or call center sales or service role
IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
Qualitative and quantitative analytic & problem solving skills
Ability to learn new concepts quickly
Organizational skills
Advanced verbal and written communication skills
Proficient in Microsoft Excel and Word
Is able to work independently or as part of a team
Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Client, Telecom Network, TCP/ IP
Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks
Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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