New Technical Customer Support (Bilingual) Job in Bowie, MD!
Position Title: Technical Customer Support (Bilingual)

Position Number: 343321

Location: Bowie, MD 20716

Position Type: Temporary

Required Skill Set:

Bilingual, Call Center, Cantonese, Customer Service, Mandarin, Microsoft Office, MS Excel, Spanish, Technical

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Leading technology healthcare company is seeking a Bilingual Technical Customer Support Specialist to join their growing team!

Job Title: Customer Advocate (Bilingual)
This will be remote work**
Contract Position:
Start Date: 08/24/2020
Estimated End Date: 11/20/2020
Hours Per Week: 40.00
Hours Per Day: 8.00
Hours of operation will be 7 days a week. Weekdays will be 08:00ET to 08:00 PM ET. Different shifts will apply. Weekends will be 08:00AM ET to 6:00PM ET.

Overview: Customer Advocate. The Customer Advocate will deliver technical support for our software applications to health care providers and members of our health care plans. As a Customer Advocate, you will strive to deliver outstanding customer service through your technical and professional aptitude.

Skills: Duties and Responsibilities:
Provide primary technical support for users of company software applications; Investigate and resolve technical issues related to company software applications, third party used applications and the end user;
Communicates professionally with client organization patients, providers and caregivers to obtain or provide clinical and/or programmatic information;
Triage inbound calls and direct to appropriate team members;
Collect clinical information and simultaneously document data into a computer-based program;
Appropriately document all relevant information regarding patients and providers while abiding by all HIPAA and associated patient confidentiality requirements;


Qualifications:
1+ years of experience in a technical support environment;
2+ years of consumer sales or customer service call center experience
Proficient in Internet Explorer, Microsoft Office (Excel, Word, Project, etc.) and Outlook
Bilingual is needed** This includes Spanish, Mandarin and Cantonese

Education:
BS degree in computer sciences, software design, information systems, or equivalent experience in the field;
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
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