New Technical Support Analyst Job in Work at Home!
Position Title: Technical Support Analyst

Position Number: 346313

Location: Work at Home 99999

Position Type: Temp to Hire

Required Skill Set:

Customer Service, MS Office 2003, ServiceNow, Technical Support

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Technical Support Analyst
Duration: 09/28/2020 to 12/18/2020 (Contract to Hire)
Shift Time: 8:30am - 5:30pm (Candidates must be available to work any shift within those days/times and may vary based on business needs.)
Work address: Remote


Technical Support Analysts are responsible for answering incoming calls from customers and resolving technical issues, while ensuring a high level of customer service and maximizing productivity. Successful candidates will; handle 50+ contacts/day, work with various internal support groups to escalate complex high priority/high impact issues, as well as ensure a high degree of customer service and customer focus. Effective candidates will have shown at least a year of experience resolving technical issues over the phone, demonstrated troubleshooting and technical ability, and an ability to effectively communicate technical solutions to non-technical customers.

Specific Duties:
• Listen to callers concerns; taking ownership of each callers request and managing their expectations to ensure timely resolution
• Walk caller through troubleshooting steps via phone/email to reach resolution and eliminate root cause issues
• Document required information through our client ticket management application known as ServiceNow, while being in compliant to HIPAA and other federally regulated laws.
• Manage group by service as a team mentor to peers with troubleshooting inquires.
• Handle customer complaints and offer elevated technical support expertise.

Must have qualifications/experience:
• Ability to work successfully with customers to provide problem resolution
• Strong telephone etiquette
• Strong problem solving skills
• Strong verbal and written communication
• Collaborator and ability to work within a team setting
• Ability to document problem resolution and other materials
• Ability to multi-task and prioritize effectively and independently
• Proficiency in MS Office Applications
      #CBRose#

     
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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